Materials and Product Information

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Fine Art -Print

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The prints are produced on high-quality Hahnemühle Matt FineArt Smooth 308 gsm paper, featuring a refined matte finish and a subtle surface texture. The paper renders tones with exceptional softness, bringing out the depth, contrast, and fine details of black-and-white photography.

 

Aluwood -frame

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The Fine Art print is mounted and finished in a black aluminium frame. The frame combines the warm, natural look of genuine wood veneer with the lightweight and durable qualities of an aluminium frame. The 35 mm deep frame is ready to hang and gives the artwork a refined, airy appearance. The smaller sizes can also be displayed on a shelf or tabletop.

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Sizes:

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Fine Art prints and framed artworks include a white border in addition to the selected image size. Depending on the size of the artwork, the border is approximately 2.5–5 cm wide on each side. The stated size, for example 20 × 30 cm, refers to the image area. The white border is added to this size.

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Each artwork is individually made to order. Below are examples of the available size options. The artwork can also be made to custom dimensions —please enquire about other size options before placing your order.

20 x 30 cm + 2,5 cm white border   = 25 x 35 cm
30 x 45 cm  + 2,5 cm white border   = 35 x 50 cm
40 x 60 cm + 2,5 cm white border   = 45 x 65 cm
50 x 75 cm + 5 cm white border   = 60 x 85 cm
60 x 90 cm + 5 cm white border   = 70 x 100 cm

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Ordering and Delivery

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The estimated delivery time is approximately 8 business days from receipt of the order.

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Orders are transferred directly from the online store to Dialab Oy, which individually produces, finishes, packs, and ships each artwork to the customer.

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At this time, we only deliver orders within Finland. Due to the new packaging requirements introduced by the PPWR regulation, deliveries outside Finland are temporarily suspended.

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Shipping costs are calculated automatically at checkout based on the size of the order and are added to the total price. Shipping costs start from €15.

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After placing an order, you will receive email messages relating to your order and its delivery. These are service messages necessary for processing your order and are not marketing communications.

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Payment

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You can pay in the online store using the most common payment cards, as well as Apple Pay and Google Pay. The available payment methods are displayed at checkout.

Payments are processed securely through Wix Payments.

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Returns and Complaints

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Each artwork is individually made to order according to the artwork, size, and finish selected by the customer. The artworks are not produced in advance for stock, instead the Fine Art print is printed and any framing is completed only after the order has been received.

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For this reason, we ask you to carefully consider your choice of artwork, size, and finish before placing your order. Custom-made products produced according to the customer's selections are not subject to the standard 14-day right of withdrawal and return. Any cancellations and returns will be considered on a case-by-case basis.

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Other Returns

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If you wish to enquire about cancelling or returning an order, please always contact first at susanna.mansner(at)gmail.com. Any cancellations and returns will be considered on a case-by-case basis.

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If a return is agreed upon, the customer is responsible for the shipping costs associated with the return. Do not send the product back before receiving return instructions.

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Damaged, Defective or Incorrect Product

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If the artwork you ordered has been damaged during delivery, is defective or you have received the wrong product, please contact us as soon as possible at susanna.mansner(at)gmail.com and include photographs of the artwork and packaging. Do not send the product back before receiving return instructions.

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We will investigate the matter together with Dialab Oy and depending on the circumstances, arrange a replacement product or another appropriate remedy. No return costs will be charged from the customer for the proper return of a defective, incorrect or delivery-damaged product.

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If the package appears to be damaged when you receive it, please also report the damage to the carrier whenever possible.

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Failure to collect a shipment does not constitute cancellation or return of an order. Any actual delivery, return, and handling costs resulting from an uncollected shipment may be charged to the customer.

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If you have any questions about the products or ordering before placing an order, please contact:

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susanna.mansner(at)gmail.com

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Privacy

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Personal data necessary for fulfilling orders is processed for the purposes of order processing, payment, production, and delivery.

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The website and online store operate on the Wix platform, and payments are processed through Wix Payments. Information necessary for producing and delivering the order is also processed by Dialab Oy and where necessary by the delivery service responsible for shipping the order.

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Personal data is not used for marketing purposes without separate consent.

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For more detailed information about the processing and retention of personal data and your rights, please see our Privacy Policy.